Privacy
How Lumina Property Services handles the details you send when you ask for a quote, and what this website records about a visit.
Last updated
1. Who we are
This notice covers the Lumina Property Services website. “We” means Lumina Property Services, led by Hashan Aponsu. You can reach us through our contact page. We follow the Australian Privacy Principles in the Privacy Act 1988.
2. What we collect
We collect two kinds of information:
The details you send when you ask for a quote: your name, suburb, email address and what you’d like done. If you choose to add them, your phone number, the type of work, how you’d like us to contact you and when you’d like it done.
How the site is used, such as the pages viewed and the kind of device and browser. Google Analytics and HubSpot record this for us.
3. Why we collect it
We use your details to reply to you, to quote and to do the work you ask for. We don’t add you to a mailing list or send you marketing. We use what the site records to see which pages help people, and to improve them.
4. Who handles it, and where
Other companies run parts of the site for us:
HubSpot receives and stores the details you send when you ask for a quote, in its Australian data centre. It also records the pages a visitor views on this site.
Google Analytics, loaded through Google Tag Manager, records how the site is used.
Cloudflare hosts the site, so it handles every visit to it.
These companies may process information outside Australia, for example when they give us support.
5. Cookies
Google Analytics and HubSpot set cookies, small files in your browser, to count visits and recognise a browser that comes back. The site works without them, and you can block or clear them in your browser’s settings.
6. How long we keep it
We keep your details while we need them to reply, quote and do the work, and for as long as the law asks us to keep business records.
7. Seeing or correcting your details
You can ask what details we hold about you, and ask us to correct them. Get in touch through our contact page.
8. Making a complaint
If you’re unhappy with how we’ve handled your details, tell us first through our contact page. If our reply doesn’t settle it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes to this notice
When this notice changes, we update the date at the top of the page.